You will need to have the card number, expiration date, CCV (3 or 4 digit security code), name as it appears on the credit card and the billing address. In addition, the US is requiring all passengers arriving on an international flight to have a negative COVID test taken within 3 days prior to your flight. Baggage is entirely at owner's risk. Each airline has a different policy, but most require you use the credit by the end of this year, and may require you use it for the same route (although it depends on the airline). We strongly encourage you to check all dates, details and restrictions (including whether the booking is non-refundable, non-date-changeable or subject to cancellation and amendment fees). Any fines, penalties, payments, delays or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part). Write a Review. How do I change or cancel my flight ticket? In addition, StudentUniverse has its own cancellation policies and rules to which you also agree: Cancellation received 60 days or more before departure of first product to depart in relevant booking: Deposit to be held. , If any of you students travel as much as I do, use @StudentUniverse literally just paid half price for my flight home from Europe!, @StudentUniverse always comes in clutch with the flights., Promo codes straight to your inbox so you can double dip and save even more on your discounted airfare. An incorrect name on a booking may result in an inability to travel on that booking and the booking being cancelled. Vote 0 0 comments Best Add a Comment More posts you may like r/DiscountSuave Join 16 min. Where we incur any liability for a travel service provider change or cancellation fee for any booking which you change, you agree to compensate us for the amount of that fee. Generally speaking, its better to book sooner rather than later if you know you need to be somewhere. In addition, travelers returning to the US from abroad will be required to quarantine at home for 7 days after traveling. These guidelines vary by airline and some may charge an additional fee for services they may provide to Unaccompanied Minors. Its important you read your airlines policies for any restrictions as we are bound to each airlines policy. Any changes to the carrier after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Most of our deals are available to be purchased online. your hotelier) and your travel consultant as soon as possible who will endeavour to put things right. Failure to have documentation may result in denied boarding or denied entry and you will lose the full value of your ticket(s). By providing personal information to us, you agree that our Privacy Notice will apply to how we handle your personal information and you consent to us collecting, using, disclosing and otherwise processing your personal information as detailed in our Privacy Notice. We are a Member of ABTA, membership number W325X. If you are booking a flight for someone else, you need to sign up with the travelers information as the airline ticket will be issued in the name of that person. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. Please contact us to see if your booking qualifies. It is your responsibility to ensure you have the proper visas/documents. Save your details for a quick and easy checkout process. We know, its very confusing! AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. Both you and the new traveller will remain jointly liable and responsible for the additional costs involved, which will include our administration charge of 125 per person per booking as well as any other applicable travel service providers charges. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; . Bookings must be secured with a $250 deposit or full payment if the start date is within 60 days of the first booked service of your tour. Airlines generally do not allow changes to your routing or name changes. The active codes can always be found on our Promo Codes Page. If you don't see a credit that you think should be there, give us a call. Am I eligible to purchase a ticket? Additional costs are your responsibility. Please note that some airlines may refuse such requests and treat the transfer as a cancellation and rebooking. If you need information regarding visa and other travel document requirements for your trip please let us know. That depends on a variety of factors, including the Covid case levels in your home and in the destination, your personal health and comfort levels, the restrictions of your home country and destinations and other factors. Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. No need to worry, your credit is associated with your original booking and not just your email address. Have a look and see if there is one that works for you! A change to your student status will not impact your travel credit. Your travel service providers will be identified on your quote or travel documents and their respective terms and conditions will be available directly on their websites or by contacting them. Additional taxes and surcharges that cannot be pre-collected may be charged locally by car rental agencies, hotels or other suppliers. No date changes are permitted outside of your tickets validity period. If a student does cancel prior to the start of university classes, 100% of tuition and fees will be refunded.. Withdrawal or cancellation occurs on the calendar day that the . For any excursion or other tour that you book while on travel arranged by us, your contract will be with the operator of the excursion or tour and not with us and your legal rights in connection with such excursion or tour will be against that operator. These Booking Conditions apply to bookings you make with our consultants (by phone or by email) as well as online bookings you make on our website. You are solely responsible for any such fees. We aim to provide you with an amazing travel experience. You may acknowledge and agree to these Terms: (i) electronically, including by e-mail; (ii) by handwritten signature; or (iii) by your payment of the invoice and/or your use of the services provided by StudentUniverse or any other travel supplier related to your booking. StudentUniverses obligations to you are to make travel bookings on your behalf and to arrange relevant contracts between you and the travel service providers. If your flight gets cancelled by the airline and you still need to fly your best options are to either call us so an agent can re-book you or simply purchase another flight. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. 5 months later I am still trying to get my $900 back from this scam. Call us when youre ready to rebook and we can help you use credit. We offer exclusive student flight discounts that cant be found anywhere else and offer steeper flight and travel deals when we know students want to travel. Travel insurance is also recommended by the Foreign and Commonwealth Office. You authorise us to charge all amounts payable by you in relation to the services provided to the card designated by you. Also, be advised that certain foreign facilities such as air-conditioning systems in public places, hotels, and motor coaches may not be up to U.S. standards. Most Popular. Travel documents include airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Other examples of minor changes include alteration of your flight departure time by less than 12 hours, changes to aircraft type and change of accommodation to a comparable or higher standard. Were all working overtime to try and help as much as we can. Check with the Centers for Disease Control and Prevention for current information prior to and during your travel. Yes! Such a change is deemed to be a minor change. Any loyalty program discrepancies in relation to your booking must be communicated to us within one month of your return date. If you do not check-in on time or cancel your flights prior to departure, the airline can cancel out your flight and any subsequent flights, and prohibit any changes or refunds. These are intended to give a guide to the services and facilities you should expect from your accommodation. All refunds will be delayed until the situation stabilizes. Occasionally a travel service provider may have to make changes to your original booking. If you cant answer your phone anytime, it may be better to DM us so that you wont miss our messaging back (please note, we still may not be able to respond right away). When booking with one of our consultants, please let them know your frequent flyer membership details (or other applicable loyalty program details) for inclusion in your booking. Further information on the Code and ABTAs assistance in resolving disputes can be found at abta.com. The cards that we accept may vary based on the supplier (some airlines don't accept certain cards as payment options). Please check your applicable loyalty program for the specific terms of your membership. Your legal rights in connection with the provision of individual services and third party arranged packages are against the specific provider and are not against us, except to the extent a problem is caused by fault on our part. Yes, same airline. On the booking of any accommodation you will receive a reference number and a booking confirmation email from hotelinfo@studentuniverse.com. Please note, you may not meet the eligibility requirements and may be required to obtain a visa. Sign up. StudentUniverse has negotiated with more than 220 airlines from Air Canada to WestJet to American Airlines and more. Travel insurance is recommended for all bookings. Certain airfares and services (including some packaged airfares and services) are booked at especially competitive rates which may require payment in full at the time of booking and may be non-refundable. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. On occasion, refunds of payments for these services are justified, pertaining to non-use, equipment failure, or related reason. Flexible Airline Policies: Coronavirus last updated: 29 June 2021 Each of StudentUniverse's 220+ airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. We do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage which you may suffer in reliance on it (except to the extent caused by fault on our part). To the extent permitted by law, you specifically agree that StudentUniverse is not liable for any consequential damage or punitive, statutory, multiple, exemplary, or other form of damage not measured by actual damage. Have I signed up before? Expires shortly ERE Show Coupon Code in Student Universe coupons $30 OFF COUPON CODE Up to $30 Off With Code However, some countries (Iceland, Greece, etc.) Alternatively, you can contact ABTA Information Department on 0203 117 0599 (calls will be charged). StudentUniverse is not responsible for providing you with this information. If we, or the travel service provider identified on your ATOL certificate, are unable to arrange or provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. All such means will be deemed sufficient to bind the parties to the terms and conditions of this Agreement. Please see your booking confirmation email for details of your booking provider and confirmation reference. Masks are now mandatory in airports, train stations and other ports of travel. Please check that your passport is valid for 6 months or longer than your intended travel time. If any dispute arises between you and us, the laws of England and the jurisdiction of the English Courts will apply. Yes! Travelers are responsible for ensuring that they have all necessary travel documents and visas. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. To the extent of any inconsistency between a travel service providers terms and conditions and the terms and conditions set out herein, the travel service providers terms and conditions shall prevail, save to the extent that any provision in the travel service providers terms and conditions is deemed to be invalid or unenforceable. Transport and accommodation providers have differing cancellation policies and rules. Change penalties will be listed underneath your itinerary under 'Change & Cancel.' In certain circumstances we or a travel service provider may be required to cancel your travel arrangements (for example, if the minimum number of travellers required for a tour or excursion is not reached or for reasons of force majeure, pandemic or epidemic illness or if you fail to pay the final balance by the due date). Are the prices I see on your site in U.S. Final payment is due 60 days prior to the tour start date. Dollars? Such terms and conditions may be disclosed by use of hypertext links. Failure to provide this information on check in will result in passengers being denied boarding. It includes a Dispute Resolution clause under which certain disputes must be decided by an arbitrator and without a judge or a jury trial. Along with helping students with special offers and discounts, the StudentUniverse holds the right to check and verify a student's identity. If you cancel within 24 hours for bookings greater than 7 days in advance, some airlines allow free cancellations. Please check your airline's policy to see if you might be eligible for a refund. Bad. LAST UPDATED: March 3rd, 2023. That page has the latest coupons, promo codes and deals etc. Each of StudentUniverse's 220+ worldwide airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. Your order constitutes an offer to buy a product. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. Travel Clinics, operated by Masta Limited, provide comprehensive travel health advice and same day vaccination and anti-malarial services. Check airline policy for official rules and know that you can always ask the airlines for a request to change the route. If you are not finding a price point that works for you, continue to check to see if something becomes available. StudentUniverse is on a mission to make global experiences possible. The name on the credit card can be different than the name of the traveler. We will collect all mandatory taxes, however some countries may charge additional departure, hotel or other taxes that must be paid locally. When you make a booking with us, you acknowledge and agree that we will be acting as an agent only for the relevant tour organiser or travel service provider, including in relation to packages that we arrange, and that neither StudentUniverse nor any of its directors, employees or agents has any liability of any nature in connection with the relevant travel service, except as set out in these Booking Conditions and the Package Travel Regulations. After placing an order, you will receive an email from us with a StudentUniverse invoice number acknowledging that we have received your order. period of more than twenty-four hours or include overnight accommodation. You will need to know the legal name and date of birth of your friend(s). As travel and entry requirements are changing frequently, it's important to stay up to date and make sure that you'll be able to travel through any countries on your itineraries. You can view any fees associated with canceling your ticket under the My Trips section of your account. Any booking you make will be with the relevant travel service provider and not StudentUniverse. I have questions about baggage. Regardless of the type of arrangement you book with us, the provider of your travel service will have its own terms and conditions (such as airline conditions of carriage, accommodation or car hire terms or tour organiser terms and conditions). However, sometimes the deal may not be available for all dates or to/from all airports. We will not be liable for any loss you incur if and insofar as you are able to claim for damages under a travel insurance policy. If you would like us to petition to the airline for a special request, we will advocate on your behalf. Most airlines are not offering full refunds at this point, except in very specific circumstances. Sometimes we and/or our partners are able to offer promotion codes that will give you an even better deal on your flight. Some countries also require a machine-readable passport and/or unstamped available pages. Some products and benefits are restricted to enrolled students and faculty members at accredited colleges or universities and youth 16-25 years old only, others are not, please see https://www.studentuniverse.com/about-us/booking-terms-conditions. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. First, visit the link for Studentuniverse Refund Policy Coupon Code. The credit will be for the remaining amount of your ticket. We strongly advise you go to fco.gov.uk to find out more about your destination prior to the commencement of travel. If you book other travel arrangements, such as accommodation only, this protection doesnt apply. We sell various travel related products on behalf of numerous transport and accommodation service providers, including, but not limited to airlines, coach, rail, and cruise line operators, and hotels. Become a FREE member to access our exclusive student travel discounts. Travel documents cannot be transferred to another person to use. On the ticket, they have a link to go to the website of the airline. This deposit is non-refundable unless your tour is cancelled by us. We understand a lot of you have been asked to vacate your university or study abroad programs immediately. They may change due to air traffic control restrictions, weather conditions or operational requirements. No one other than a party to this agreement, their successors and permitted assignees, shall have any right to enforce any of the terms of this agreement, including under the Contracts (Rights of Third Parties) Act 1999. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. On the checkout page you can enter the details of the card you will be using. advance purchase tickets and non-flexible fares) may not be changeable after a reservation has been made and any alteration could incur a cancellation charge of up to 100% of the service cost. If you arrive late for a flight according to the airline's check-in requirements, or miss a flight, for ANY reason you will lose the total value of your ticket. Prices are not guaranteed until full payment is made. StudentUniverse is not liable for any negligent or willful act or failure to act of any travel service provider or of any third party. Change penalties will be listed underneath your itinerary under 'Change & Cancel.'. I have questions about baggage. Our liability in respect of packages arranged by us, except in cases involving death, injury or illness, is limited to a maximum of three times the cost of your package travel arrangement. When booking accommodation you will receive a reference number and a booking confirmation email from StudentUniverse on behalf of the accommodation provider. Yes, and this depends on the airline's policy. If youd like to check what your airline is offering, you can check out the airline policies directly. If any part of a payment is non-refundable, the merchant must declare this fact in a written No Refund or Cancellation Policy to that customer before the refund is processed. All refunds will be delayed until the situation stabilises. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your package travel arrangement. If you are paying by this method you will need to request account details from your consultant and make the payment at least three business days prior to the actual due date. Where we disclose your personal information to a third party overseas recipient, you agree that the recipient may be located in a country with laws that do not protect personal information as stringently as those of the UK. To find the change rules for your flight ticket, look under the My Trips section of your account. You will be asked to sign up or log in. Transport and accommodation providers have differing cancellation policies and rules. If your flight is eligible to receive frequent flyer rewards, you can make sure you get proper credit in one of two ways. www.cdc.gov. If your airline does appear to . 2013-2023 StudentUniverse. All rights reserved. StudentUniverse allows you to search and compare flights from 220+ major airlines, such as American Airlines, United Airlines, Jetblue, Alaskan Airlines, Delta Air Lines, Air Canada, British Airways, Qatar Airways, Air China, China Eastern, Air Canada, Westjet, Lufthansa, KLM and more. Depends on the airline policy. All airline tickets must be issued in the name of the passport/photo identity holder. If your airline does appear to allow refunds, we recommend following up with us in 4-6 weeks to follow-up. In accordance with the Package Travel Regulations, if we have arranged a package for you and the travel arrangements are not performed with reasonable skill and care we will make good those arrangements or pay you appropriate compensation if this has affected the enjoyment of your trip. We will confirm the correct price with you at the time of payment. Any request for changes to be made must be in writing from the leadnamed traveller who made the booking. All such providers are independent contractors and are in no way affiliated with StudentUniverse or any of StudentUniverses affiliated entities. last updated: June 29, 2021. Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. Beginning October 1, 2021, if you plan to use your state-issued ID or license to fly within the U.S., it is your responsibility to make sure it is REAL ID compliant. Student hotels & hostels StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Log in to your account on our website and go to My Wallet to view your credit. If you wish to cancel your flight ticket, you must contact us by phone in advance of your flight boarding. We exercise care in the selection of reputable travel service providers but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. It is your responsibility to ensure that you have valid travel documentation, including but not limited to passports, visas, transit visas, green cards, and/or certificates of authenticity, which meet the requirements of immigration and other government authorities at every destination. Because these clinics are run by a qualified, third party professional medical advisor, we are unable to accept any liability for any loss or damage in connection with the services of the clinics (except to the extent caused by fault on our part). All insurance questions have to go directly through Tripmate, or whatever insurance company you purchased through. For all online air bookings, full payment is required at the time of purchase. Change rules and fees can vary tremendously. Ticket holders must have current student or academic/teaching staff identification and/or proof of age with them when travelling. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. In some cases, where neither we nor the travel service provider are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the travel services you have bought or a suitable alternative (at no extra cost to you). StudentUniverse is not responsible for the loss of value of your ticket nor any decision by an airline to not provide you with a seat on a later flight. It was officially launched in 2000 and remains a privately-held company. We recommend that you contact the airline or visit the airlines website to confirm your scheduled departure time 24 hours prior to your flight. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. In the event that payment has been made to StudentUniverse by credit card, you agree that you will not seek to charge back your payment to StudentUniverse. You can also update your email address to a more permanent one on your account any time. Please contact us as soon as possible if you do not intend to check in for a confirmed reservation in these circumstances. StudentUniverse empowers young adults to experience the world with discount travel. Additionally, a small number of itineraries do need to be booked via an agent. We are happy to advocate for a refund if your flight was cancelled, however, we are bound by the airline's policy. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. If we have several people messaging us for the same problem, it actually slows us down and takes time away that could be spent helping more people. Bottom Line. Prices are subject to increase prior to the time you make full payment. We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these Booking Conditions. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings. Individual services and tour organiser packages. Conditions can change rapidly in a country at any time. Get Studentuniverse Refund Policy Coupon Code from this link and save money on your next purchase. All travellers must have a valid passport for any international travel and many countries require at least six months validity from the date of return. StudentUniverse is not responsible for an airlines not providing you with a seat on a later flight, nor any additional charges the airline imposes for this reason, nor the full loss of value in your ticket. Some travel services made available by StudentUniverse are subject to additional rules, such as airline ticket eligibility and fare rules, including minimum and maximum age restrictions. Please be respectful of our time and other people who need help too and just message us once. No, all flights are non-transferable and cannot be used by anyone other than the ticket holder.
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