Guests can also enjoy fresh pastries and their favorite espresso drink provided by Torrefazione Italia. City Stays and Pre/Post Overland Packages: If you have purchased a Holland America Line hotel or overland tour packages, you will find information in your Express Docs. It also saves you from checking a bunch of charges on your on board account. The best places to obtain specific information on required documentation and immunizations for your serviceanimal are the U.S. Department of Agriculture, local customs offices in the specific ports and your service animals veterinarian. For this reason, you should contact your local physician, Health Department and/or travel medicine clinic to discuss vaccination requirements for all countries on your itinerary. https://book2.hollandamerica.com/protocols/, Download the Holland America Line Navigator App, download the Holland America Line Navigator App, Do Not Sell or Share My Personal Information. Extension cords (without surge protectors) are allowed on board when used with proper caution. Capacity is limited for many activities, so book early using your Onboard Credit. Try the Dive In, located on the Lido Deck, featuring hamburgers and hot dogs. Casual dining is available in the Lido Market every night. Unused TA credits were credited back to our credit card at the end of the As such, all weapons and dangerous devices are prohibited and may result in denied boarding. An Alaska cruisetour is our award-winning cruise through Alaska's Inside Passage paired with a scenic train ride into Interior Alaska, plus up to 3 nights at McKinley Chalet Resort, our immersive lodge at the gates of Denali National Park. Visit hollandamerica.com for more information. Hi! It is also your access card to your stateroom. CC Help Jenn Note: Ground transfers may be purchased between select major airports and the ship and from ship to select major airports on the day of embarkation and disembarkation only, as well as airport to hotel and hotel to airport in Anchorage and Fairbanks. For your safety as well as the safety of fellow guests and crew, guests using powered mobility devices should exercise caution by utilizing reduced speed settings on their mobility device while on board and in terminal facilities. Each recommended merchant was selected on the basis of price, selection, reputation, quality, service and a commitment to shopping satisfaction. Webspent on all Holland America purchases, including onboard purchases 2; Earn 1 point for every $1 spent on all other purchases everywhere Visa is accepted 2; Earn 5,000 points With this in mind, the following emergency phone numbers are available for your use. Im sure it will all work out and if we can buy them an excursion and drinks that will be great. Safety begins with the design of our ships. At some point in your travels you may experience an emergency. Receive our most popular amenities - Shore Excursions, Signature Beverage Package, Specialty Dining, and our most popular Wi-Fi - included in one premium cruise package. With Express Docs, your cruise documents are available up to 50 days before your cruise departure date, and you can print part or all of your Express Docs whenits most convenient for you, 24/7. U.S. and Canadian citizens ages 16 and above may present one of the following valid WHTI-compliant documents: travel.state.gov/content/passports/english/go/checklist.html. For safety reasons drones and any other remote controlled aerial devices/ toys are not allowed on board our ship. In cities of embarkation and/or disembarkation outside the United States, wheelchair-lift vehicles may not be available. :D. I understand that. Please be sure you understand the requirements for a service animal to disembark in each port of call. Please Note: Please have your ship ID card and a valid picture identification issued by an official government agency ready and available whenever getting on or off the ship, as you will need to scan your ship ID card at the gangway for boarding. This isn't our first cruise together. With autotips, shorex, drinks, etc., I don't think $60 per day per person is over the top, and as I've said, holds are standard practice in the travel industry. Telephone: At some point in your travels you may experience an emergency. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. Since Princess is part of the Carnival Family just like HAL is, the precedent exists. Hours are from 6:00am until 9:00pm. Choose traditional pre-set seating and dining times or a flexible open schedule the choice is yours to make prior to departure for your cruise. For frequently asked questions about cell phone service on board, please go to www.wmsatsea.com. Our activities to protect the environment have not gone unnoticed. Upgrade requests, seat assignment changes, and flight changes cannot be accommodated onboard. Please Note: Your itinerary may include ports of call that have very specific and strict requirements that need to be met prior to your service animal being allowed off the ship. The new luggage tags will be available for you at the airport on the day of sailing and the pier prior to your final check in, too. Therefore, you can shop with confidence knowing these merchants are committed to stand behind your purchases. if i book a shore excursion prior to boarding can i use onboard credit? attention to cameras (including special lenses and video equipment), binoculars, radios, laptop computers, foreign-made watches and other similar appliances. All HAL approved OBCs were "use or lose" credits and were used first before any TA credits. Resident aliens not in possession of this must obtain one at the nearest office of the U.S. Immigration Service. Please Note: Some airlines have restrictions concerning traveling with oxygen and oxygen containers. I have a $25 OBC per pax. What can I use it for beside food? Souvenirs can? Tips? We are privileged to transport guests to every corner of the world. If you choose to use U.S. dollars, Holland America Line recommends that you carry smaller denominations such as ones, fives, tens and twenties. Any and. All Holland America Line ships offer a variety of wonderful merchandise from around the world. Visa Waiver Program Requirements: The Visa Waiver Program (VWP) allows citizens of participating countries to travel to the U.S. withouta visa for stays of 90 days or less, when they meet all requirements. You must be able to care for yourself. Please contact us or your travel advisor for more information. We just had a not great OBC experience on the Koningsdam It actually was great, buit we were given a lot of bad and conflicting information by Guest Services AND Seattle. both aerobic and strength-training equipment. Allsuch requests should be made before sailing through your travel advisor. Generally, one liter of alcohol per person may be entered into the U.S. duty-free by travelers who are 21 or older, although travelers coming from the U.S. Virgin Islands or other Caribbean countries are entitled to more. I know because I checked. Holland America Line's 150th Anniversary celebration Motion sickness medications are available for purchase onboard. PLEASE NOTE WHTI-compliant documents are acceptable for entry or re-entry into the United States. Reservations and dining times will be available to pre-reserve. Wine purchased during company-sponsored shore excursions that visit local wineries are exempt from the on-board corkage fee (offer limited to one bottle of wine per person). Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, C858B0A9-6769-424D-B129-59363EDAC023.jpeg, B5073042-BF8A-4EEC-BD19-0938D8732763.jpeg. Ground transfers may be purchased between select major airports and the ship and from ship to select major airports on the day of embarkation and disembarkation only, as well as airport to hotel and hotel to airport in Anchorage and Fairbanks. Once youve completed Online Check-In at www.hollandamerica.com, retrieve your digital boarding pass via the app to expedite embarkation at the pier. Any charge against your shipboard account except casino money will go against OBC, non-refundable first. Choose from options for calling only, calling and messaging or calling, messaging and data. party to be disembarked in a non-U.S. port. documents, along with new luggage tags. Casino: A wonderful world of chance, skill and luck awaits you in our Casino. You can check the Happenings on Board via Navigator to view a complete schedule of shipboard activities to help plan your day. Luggage Forward: Luggage Forward is a worldwide door-to- door service allowing you to have your bags picked up at your home and delivered to your stateroom. From Canalettos authentic Italian cuisine to the Pinnacle Grills steak and seafood, youll experience an amazing culinary adventure. Early Booking Bonus Offer and its parts are neither transferable, substitutable, nor redeemable for cash. Holland America Line will assist in filling prescriptions. The reduced deposit applies to sailings of 3 days or longer. Alcoholic beverages will not be served to guests under age21. We have gone to great lengths to remove hazardous chemicals from our operations including dry cleaning, medical and photographic chemicals, and cleaning supplies. The daily Crew Appreciation charge is $16.00 per guest per day for non-suite stateroom guests and $17.50 per guest per day for suite guests. Your seating assignment will be noted on your guest card upon boarding. Receive 65% off our top amenities with our new refundable Have It All Early Booking Bonus! Dining venues vary by ship. It happened to us once and we were very glad we had enough until getting reimbursed back home. The pooled funds are distributed throughout the year in the form of compensation, including bonuses, to crewmembers fleetwide who interact directly with guests and/or behind the scenes throughout every cruise, including those in the Bar, Dining, Entertainment, Housekeeping, Guest Services, Galley and Onboard Revenue areas. :-) The HAL customer service rep went over the rules, she said that we would not be able to apply the OBC towards the gratuitiesbut confided that she knew some were able to but on others that usage was denied. In the event of unexpected travel delays and emergencies, pack enough prescriptionmedication for at least 2 weeks beyond the length of your travel itinerary. Gift orders must be prepaid and received two weeks in advance of sailing. Guess we're just lucky. For 10- to 20-day voyages, guests will receive two nights: one night at Pinnacle Grill and one night at Canaletto and/or Tamarind. You should have it available at the gangway when disembarking so please. Limitations apply. For safety reasons, Holland America Line has also devised recommended size guidelines for the electric mobility equipment used on our ships. You can learn about your itinerarys ports of call with our Explorations Central programming, watch a live cooking demonstration, challenge yourself with a game of trivia or join a pickleball tournament! In addition, non-U.S. citizens who have previously been admitted to the United States for permanent residence must carry their Permanent Resident Card (Form I-551), commonly known as a Green Card. To learn more about Holland America Lines ongoing commitment to environmental stewardship and conservation in all of our operations, visit hollandamerica.com/sustainability. Our dedicated section on the CIBTvisas website can be found at www.cibtvisas.com/hollandamericaline. Adjacent the Lido Market area, Canaletto restaurant serves classic Italian cuisine with tableside service for dinners. Enjoy the timless elegance of ocean travel. This means that, in addition to paying for the cruise, airfare, excursions and incidentals, you also have to budget for that extra $1,200 or at least to not be available to you during that time. Holland America Line and its onboard staff are not able to confirm flights from on board our vessels. Oxygen: She did not know until I - the worry wort of the family - spent countless hours up late at night researching (much like tonight ;) ) and reading the HAL website. The following information should be used as a guideline only. Discussed here very regularly. IMPORTANT: Due to COVID-19 Health & Safety protocols, please arrive at the terminal at your exact assigned check-in time to help facilitate capacity control and distancing. If you are pregnant, please provide a medical note from your physician stating your expected due date and medical fitness to travel. 2. Guests should always travel with appropriate clothing and mosquito repellent with DEET or Picaridin to reduce the risk of mosquito bites. Avoid lines at disembarkation as you are invited to be the first to disembark, No need to locate your luggage or wait for a porters assistance in the terminal. Guests are responsible for arranging special air travel related service requests such as, advance seat assignments, in-flight meal requests, wheelchairs and any other airline services. Wi-Fi Premium Package: All onboard Internet usage is subject to Holland America Lines standard policies, which may limit browsing of some sites due to network security and bandwidth usage. With Carnival, they held $70X4 adults and $70X2 kids. Travelers who have not obtained approval through ESTA should expect to be denied boarding on any air carrier bound for the U.S. Limited time offer, Savings for Onboard Bookings Only. Or please visit royalwed.com. Travel Well: International travelers can take a number of simple steps to avoid potential health problems before and during travel while preserving their health and wellness during travel. Birth certificates from Puerto Rico issued prior to July 1, 2010 are not valid forms of proof of citizenship that is accepted by U.S. Customs and Border Protection. For more detailed information, please see the PACKING ADVICE AND CLOTHING sections. Thank goodness that she has an American Express card because she probably would have already maxed out a regular credit card paying for the cruise and airfare for us. LauraS In the evening youll find a wide variety of music and entertainment, award winning production shows, theme nights, movies and more! Outside of these hours and during holidays, please call 1-800-628-4771 or 1-206-626-7382*. The Hotel Service Charge is either $13.50 or $15.00 (for a suite), , per day. We work within a comprehensive regulatory system in which multiple governmental authorities oversee every safety aspect of our operations. Regarding the children, what I was told by HAL is (oh, BTW, I have a 13-year-old son who is a child with autism and, while very high functioning, still has some autistic tendencies, coupled with ADHD) that there were two ways to approach this. Should you need anythinga refreshing beverage or a lap blanket an attentive deck steward will be nearby to assist you. You will be able to leave a comment after signing in, By At Holland America Line, cruising is our passion. Please bring the prepaid Gift card (with the Visa/Mastercard/American Express and Discover logo) to Guest Services for processing and do not register it online. In the absence of running water, use alcohol-based hand sanitizers to protect your health. Usually there is a fee required. Reservations may be made on board by contacting the restaurant manager. Advise your airline at the earliest opportunity that you are a cruise guest destined for a sailing that day. If you are unable to function independently with respect to eating, dressing or attending the ships safety briefings, you must bring a caregiver with you. Special Diets and Meals: Kosher, Passover Seder dinner, salt-free, fat-free, baby food, diabetic and other special dietary needs can be accommodated only with advance notification. Fitness Center: To help you stay in shape, all Holland America Line ships are equipped with a fitness center that offersboth aerobic and strength-training equipment. We have an OBC from Costco Travel Canada and the shareholder benefit. Have your travel advisor call World Cruise Reservations at 1-800-522-3399 or1-206-626-7353 to add services to your itinerary. Find a better price on any tour we offer and we'll refund you 110 percent of the price difference in the form of an onboard credit. All cash advances are subject to restrictions. Holland America Line assumes no responsibility for the items listed above. All checked and carry-on luggage will be scanned and any prohibited items, including alcoholic/nonalcoholic beverages will be removed, confiscated, and discarded. When you book on board, you have a much better opportunity of receiving the stateroom or suite that best suits your traveling style; this includes preferred accommodations on our mostpopular and unique itineraries. Unused TA credits were credited back to our credit card at the end of the cruise. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. Rest assured that your passport will be fully secured by our staff. Do Not Sell or Share My Personal Information. Then we hire the right people, make sure they receive ongoing training, conduct drills and exercises to practice that training, and perform regular audits and inspections of our operations. Started August 27, 2021, By The password will need to be disclosed to the youth staff upon pick up of the child. on board, nor do we have kosher dishes, utensils, pots or pans on the ship. Not so much for currency conversion but because it is a done deal. Onboard Credit expires at the end of the Eligible Cruise and may not be used in the casino or on any other specified fees or items. For complete, updated information regarding travel, please check the official website of the Transportation Security Administration at tsa.gov. In addition, Holland America Line will honor any pricing or amenities that your travel advisor extends in addition to your onboard offers. The hold starts the day before your cruise (so I have been told) and as soon as your account is reconciled the last night of the cruise, the hold on your card will be removed. Together we can make a tremendous difference! If you do not want to use a credit or debit card, the ship will collect a cash deposit from you at time of boarding in the same pre-authorization amount. We seek, to the extent feasible, to accommodate guests with disabilities. Printable luggage tags are available at the Online Check-In start page. If your OBC is from another source, other than Holland, you can get the amount refunded to you. Your information is encrypted, secure, easily updated and ready to email or print for yourself, family and friends as often as you wish.
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